A tank water heater is a steel vessel full of hot water, protected from rust by a glass lining and a sacrificial metal rod. Both wear out over time. Maintenance is mostly about slowing that down and catching the warning signs while a fix is still cheap.
Most of what we do on a maintenance visit takes less than two hours: drain off sediment, check the anode rod, make sure the relief valve works, and look over the burner, the flue and the gas connection. It is the same short list that many manufacturers spell out in the owner's manual and few homeowners get around to.
We service gas and electric tanks of the common makes. For tankless units, see our tankless repair and descaling service.
- Duke Energy Trade Ally
- Rinnai certified
- Navien certified
Your heater is due for service if
- It has been more than a year since the tank was flushed, or it never has been
- You hear popping or rumbling as the burner runs
- The tank is past five or six years and the anode rod has never been checked
- Hot water looks rusty or cloudy for the first few seconds
- The relief valve has never been tested
- The burner flame looks yellow or the flue has rust or soot
Water heater flush
Sediment settles in the bottom of a tank, where the gas burner or lower element has to heat through it. That is the popping and rumbling sound, and it costs efficiency and shortens the tank's life. Draining a few gallons off the bottom once a year, or a full flush, keeps it in check.
We shut off the heat source, open the drain valve until the water runs clear, check the relief valve and the anode rod while we are there, then refill and relight. On an older tank that has never been flushed, a drain valve can clog or start to drip, so it is a job worth having done with someone on hand to replace it.
The annual flush
Sediment collects at the bottom of every tank: mineral that settles out as water heats, rust flakes and debris from the supply. On a gas tank, that layer sits between the burner and the water, so the burner works harder and the tank bottom runs hotter. On an electric tank it can bury the lower element.
Spartanburg Water's supply is soft, so mineral buildup here is lighter than in hard-water parts of the country. Sediment still accumulates, and flushing is still what most manufacturers recommend at least once a year.
We turn the heater off, attach a hose to the drain valve and run water through the tank until it comes out clear, opening and closing the cold supply to stir up what has settled. An old plastic drain valve that will not close cleanly after the flush gets replaced with a better one.
The anode rod
The anode rod is a long rod of magnesium or aluminum that screws into the top of the tank. It corrodes on purpose, so the steel tank does not. Once it is eaten down to its steel core wire, the tank starts to rust from the inside.
How fast an anode wears depends on water chemistry and how much hot water the house uses. We pull it and look. If more than a few inches of core wire are exposed, it is time for a new one. A fresh anode on a sound tank is one of the cheapest ways to add life.
If the hot water smells of rotten eggs, an aluminum-zinc anode often helps. Where headroom is tight, a segmented rod goes in one link at a time. Powered anodes, which use a small electrical current instead of a sacrificial metal, are another option.
Relief valve, burner, flue and expansion tank
The temperature and pressure relief valve is the last line of defense if a thermostat fails. We lift its lever to confirm it opens and reseats without dripping. A valve that does not open, or will not stop leaking afterward, gets replaced.
On gas tanks we look at the burner and the flame, clean the air intake screen on sealed-combustion models, check the flue baffle and vent for rust or blockage, and leak-test the gas connection. On electric tanks we check elements, thermostats and wiring connections for heat damage.
If there is an expansion tank, we tap it and check its air charge. A waterlogged expansion tank does nothing, and the relief valve is usually the first to show it.
Setting the temperature
The U.S. Department of Energy and the Consumer Product Safety Commission both point to 120 degrees Fahrenheit as a sensible setting for most homes. It cuts scalding risk, especially for small children and older adults, and it saves energy over a higher setting.
Households with a dishwasher that has no booster heater, or with someone whose doctor has advised a higher setting, may want it a bit warmer. In that case a mixing valve at the heater can store water hotter while sending 120-degree water to the taps.
What a maintenance visit covers
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Look it over
Age from the data plate, condition of the jacket, fittings, venting, gas connection or wiring.
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Test the relief valve
Lift and reseat, and check that the discharge line is full size and ends where it should.
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Flush
Drain and rinse until the water runs clear.
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Check the anode
Pull and inspect it, and replace it if it is worn to the core.
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Burner, flue or elements
Clean and inspect the burner and intake on gas units, test the draft, or test elements and thermostats on electric units.
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Set and report
Set the temperature, refill and relight, and tell you how the tank looks and what to watch for.
Not sure this is the problem? Describe what is happening and we will tell you.
(864) 415-7482What affects the cost of maintenance
Every job is priced before work starts. These are the things that move the number.
- Fuel type
- Gas units add the burner, flue and draft checks.
- Anode replacement
- A new anode is a part on top of the visit, and tight headroom may call for a segmented rod.
- Drain valve condition
- An old valve that clogs or leaks during the flush may need replacing.
- Sediment
- A tank that has never been flushed can take longer to clear.
- Extra repairs
- A failed relief valve or waterlogged expansion tank found during the visit.
Why homeowners book maintenance with Gas Guys
We actually pull the anode
It is the most skipped step in water heater care, and the one that matters most for tank life.
Gas-side checks done right
Burner, flame, draft and gas connection are inspected by people who do gas work every day.
Plain report
You find out how much life the tank likely has left, so a replacement is planned rather than an emergency.
Local and family-owned
We live and work in the Upstate and answer our own phone.